CLIENT SERVICE

WE HAVE SET UP THIS SECTION FOR QUICK REFERENCE ON OUR POLICIES AND FEATURES.

For online order enquiries you can contact our Customer Service.


Thank you,

TSC Health – The Supplement Clinic

CALL US

+6562920288 [Singapore]

+6017 662 0788 [Malaysia]
Mon-Fri 9am-5:30pm [PST]

EMAIL US

We’ll reply within 24 hours

FREQUENTLY ASKED QUESTIONS

RETURNS

All goods purchased are non-refundable and non-exchangeable, unless visibly damaged when delivered.

Before returning any item, please send a picture of the damaged goods within 24 hours of receipt to: customerservice@tsc-health.com.

Replacements:

Once received and inspected by us, you will be notified by email and if your claim is valid, will make arrangements for items to be replaced within 7 working days.

The costs to send the faulty item back to us shall be borne by you.

The costs of sending the replacement item back to you will be borne by us.

FOLLOW YOUR ORDER

You’ll receive a shipping confirmation email with a tracking number as soon as your order has been processed. Please allow 24 hours for the tracking number to become active. If you receive your confirmation email after 2:00 PM PST on a Friday, please allow until the following Monday for tracking to become available.

SHIPPING

Shipping & Delivery

All orders are processed upon receipt of payment. Please allow 3 – 5 business days for processing. Processing and shipping time estimates do not account for holidays or non-business days. Shipping costs are indicated at the point of chec-out.

Should you have entered the wrong address for delivery, kindly contact us immediately. However, should the goods have been shipped, we may charge you for a repeated attempt at delivery.

International Shipping International

Shipping rates vary based on package size, distance and remoteness of destination. Please write to info@tsc-health.com if you wish to have goods shipped outside of Singapore or Malaysia. Customs & Import duties may apply. These duties fluctuate by country and by order value, and we have no influence or control over them. The customer is responsible for all customs and

or import duties. By law, we cannot lower the invoice value or send the order as a gift.

PAYMENT

TSC-Health.com accepts the following payment methods:

Paypal

The total will be charged to your card when the order is shipped. TSC-Health.com features a Fast Checkout option, allowing you to securely save your credit card details so that you do not have to re-enter them for future purchases.